Privacy policy
This privacy policy explains how any information you provide to Clear Insight Counselling is used and protected, and why it is collected. It also explains the use of cookies, and how you can access and amend the information you give to Clear Insight Counselling.
Gaining your consent
When you use the services of Clear Insight Counselling, you will be informed how the information you provide will be used, stored and destroyed. At times, it may also be necessary to share this information. If you do not want your information shared, you can state this. However, there are certain circumstances when I may still need to share it, for example:
For any purposes discussed with you when you supply your information
In order to protect a child, vulnerable adult, yourself or the public from harm or abuse
For the prevention and detection of a crime
If I am legally compelled by a court or law
To fulfil financial or statutory obligations
What information is collected
When using the services of Clear Insight Counselling you may give personal information, including:
Personal details
Family, lifestyle and social circumstances
Financial details
Employment and education details
You may also provide sensitive personal information, including:
Physical or mental health details
Racial or ethnic origin
Religious or other beliefs of a similar nature
Offences and alleged offences
This information might be obtained in person, online, by filling in forms on this site, by phone or email, or by making online payments by bank transfer. Information about you may also be received from other sources, such as Google Analytics.
Each time you visit this site, the following information may be automatically collected:
Technical information - including the Internet Protocol (IP) address used to connect your computer to the internet; your browser type and version; the time zone setting; and your operating system and platform
Information about your visit - including your clicks to, through and from this site; the pages you view or search for; the length of your visit to certain pages; and your page interaction information, such as scrolling and link clicks
Use of cookies
A cookie is a small file that is downloaded to your computer or device when you visit a website so the site can remember you and customise your experience. This website uses the following types of cookies to do this:
Strictly necessary cookies – these are required for the operation of the site
Functionality cookies – these recognise you when you return to the site and remember your preferences
Analytics cookies – these are used to collect information about how you use the site
This site also uses a third-party analytics service called Google Analytics. This uses cookies to measure how many people visit the site, which pages and parts are most popular, how long people spend in each area, and what information people are searching for.
If you don’t want Clear Insight Counselling to use cookies in your web browser, you can remove them from your computer or change your browser settings. Information on deleting or controlling cookies is available at the About Cookies website. Please note, by deleting or disabling cookies you may not be able to access certain areas or features of this site.
How your information is used and protected
Your information may be used to:
Respond to any enquiries you make
Provide information and services you request
Carry out the contract agreed between us
Contact you regarding appointments and service feedback
Tell you about changes to the service
Identify and protect those at risk of harm or abuse, including yourself
Maintain accurate records and accounts, and to operate the business, including for accounting, tax and other financial purposes
Meet statutory obligations, for example by insurers and professional bodies
Administer and improve this site
Advertise the business
Aid training and learning
Any information you provide is confidential, except when I have a professional or legal obligation to share it (as outlined above in the section ‘Gaining your consent’) or in circumstances where you authorise it to be shared. Your information is stored securely, and access to it is controlled and restricted.
I use a third-party clinical management software provider who is GDPR compliant to electronically record and store your information. This means your information and data are encrypted and held securely within the UK. Information is deleted in accordance with the minimum time period stated by legal and professional regulations.
The transmission of information via the internet is not completely secure. Although I endeavour to protect your personal data, the security of information transmitted to this site, to third-party providers, or via email, text message or voicemail message cannot be guaranteed. Any personal information you send is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access.
How to access and amend your information
You can request access to the information held about you. You may also ask for this personal information to be amended or deleted. I will provide this, except in circumstances where I am required to keep the information for legal, professional or auditing purposes. Any requests for your information to be accessed, shared, amended or deleted must be made in writing.
Who to contact
In accordance with the General Data Protection Regulation (GDPR), the data controller for Clear Insight Counselling is Emily McArthur. I am responsible for collecting and processing your personal information. Processing includes the retrieval, organisation, use, protection, and deletion or destruction of information, and its disclosure to other agencies.
A full list of what information I control and process, and for what purposes, is set out in the Information Commissioner's Office register of data controllers. My registration number is ZA339094, and the registration can be viewed on the Information Commissioner's Office website.
Questions, comments, information access and amendment requests, and any complaints should be addressed to: Emily McArthur, Odyssey Clinic, 63 Kelvin Road, Leamington Spa, CV32 7TG. Or emailed to: emily@clearinsightcounselling.co.uk
You can find out more information about privacy, data protection, and boundaries relating to social media and online activities in my digital policy.